Caffenero
Kaviareň
Frequently Asked Questions
Frequently Asked Questions
Can I transfer the stamps on my paper stamp card to the app?
Yes, you can – just ask one of our Baristas in store to upload the corresponding number of stamps on your Loyalty Card in the app.
How do I earn stamps?
You earn a stamp when purchasing any of our handmade drinks – anything from an Espresso or Latte to a Frappe Crème. From time to time we may also award stamps on the app for different products and promotions.
Are my card details safe?
Yes. Very. When you add your card details, they are immediately encrypted and sent to our payment provider, who then sends back a randomised token consisting of a long string of random letters and numbers (this is called tokenisation). This means none of your card details are ever stored on our servers. If anyone was ever able to access our servers, they’d find nothing of use.
Do you offer a loyalty card?
Yes, we do. You’ll receive a stamp for each handmade drink that’s prepared by your Barista – such as coffee, iced drink, hot chocolate (it doesn’t include things like water or orange juice). When you collect nine stamps, your next handmade drink will be on us. You can choose any size, so go big!
Where can I buy your mugs and coffee?
Our crockery and coffee can be found on our online shop. We are developing new products throughout the year, so do keep coming back.
Does Caffè Nero donate prizes for charity raffles?
At Nero, we have a programme of charity and fundraising work that focuses on supporting our store teams and their chosen charities. We find this is the most effective way we can make a difference. However, from time to time we also support charity requests from our customers – for all charity and raffle queries, please email us.
If you haven’t found what you’re looking for in our FAQs, let us know what your query is about and we’ll try and get back to you as quickly as possible.
I’d like a Caffè Nero Gift Card. How do I get one?
Our Gift Cards are available to purchase from any of our stores, and through our online shop.
How do I register my Gift Card?
You can register your Gift Card here.
How do I top up my Gift Card?
You can top up your Gift Card at any of our stores, or online here.
Can I ‘top up’ my gift card once I have spent the initial value?
Yes, regardless of your Gift Card balance it can be topped up in store or online.
How can I check my Gift Card balance?
You can check your Gift Card balance in any of our stores, or online here.
How do I report my Gift Card as lost, stolen or damaged?
If you have your original Gift Card receipt or registered your card or if you know the card number, you can email us and we will block your lost card and transfer any remaining value onto your new card.
Unfortunately, if you haven’t any details of your card, there is sadly nothing we can do.
amount from £1 to £200. You can do so online or you can top your card up in store.
I’m 16 – can I apply for a job in one of your cafés?
Unfortunately not. You need to be 18 or over to work in our coffee houses.
I’ve applied for a job but haven’t heard back yet – what should I do?
We do try to contact every applicant, but sometimes it takes us longer than it should. If you haven’t heard anything, please email our recruitment team.
I would like to work for Caffè Nero, but can’t see a suitable role. What should I do?
We’re growing, and new opportunities do become available all the time, so stay in touch and check again in a few weeks. We are always on the lookout for good people.
Is your coffee fairly traded?
We work closely with the Rainforest Alliance and get to know our farmers and cooperatives really well so we can help support their efforts to ensure high quality and sustainability.
Where does your coffee come from?
Our Coffee Master travels the globe throughout the year, seeking out the most progressive coffee farmers across Latin America, East Africa, and Southeast Asia.
Where can I find the nutritional and allergen information for your products?
Take a look in our Menu section, you’ll find all our nutritional and allergen information there.
Which Caffè Nero food is suitable for vegetarians or vegans?
You can find all vegetarian and vegan options in our Food Menu. The filter (on the right hand side) will help you find which products meet your dietary requirements.
What is this notice about free range?
The government has advised that all free range hens are temporarily housed for their own welfare. To ensure our customers are well informed this means that during this time, our free range egg products are temporarily classed as barn eggs.
How long will this last?
Currently this is under review. The government has put this measure in place to ensure the welfare of the hens. They will update us as soon as this measure is lifted. As soon as this happens we will remove our sign and our product will return to being free range.
Which coffee houses have disabled access?
You can find out if your nearest store has disabled access from the amenities listed on our Store Locator.
Are you able to warm up a baby bottle for me?
Some stores (but unfortunately not all) will be able to provide a warming bowl. Please ask your Barista at the bar. Unfortunately, we can’t warm up baby food as we don’t have the appropriate facilities – our microwaves are industry strength.
How can I find a Caffè Nero near me?
You can use our Store Locator to find your closest (or any) coffee house.
What are your opening hours?
All store opening times can be found through the Store Locator.
If you would like to speak to a member of the team, you can reach us on
0207 520 5150
